1. Email Our Help Desk:
Get answers to your questions via email 7 days a week from a live human, not a bot. The Help Desk operates during normal business hours and is closed on major holidays. We can help you with quick inventory checks, product information, and a range of horticultural topics. This is also the best way to get access to our team of experts for more complex questions about plant care issues and gardening. 

Response Time: 24-48 hours or better.

2. Call us at (510) 632-1522:
Listen to the options on our phone tree. Please understand that our call volume can be very high at times, especially on weekends and during the spring gardening months. We do our best to answer all calls, but some may be sent to our voicemail boxes.

Response Time: It may take us 24-48 hours to return your call, especially during the spring season. We thank you for your patience.

3.Email Our Landscape Services Supervisor for an estimate.
Please specify the type of maintenance service you are seeking for your home landscape, or the type of garden project you are considering. Review our Services page for basic descriptions and hourly rates of the services we most frequently provide.

Response Time: Our 2026 landscape service schedule is currently booked until late April. If you would like to be added to our Waiting List, please email us. Otherwise, responses for service requests are generally returned within a week. 

4. Visit us at the nursery.
We have a team of knowledgeable plant-lovers who are ready to answer your questions in person and help you find the right plants and gardening products for your space seven days a week.

**If you need technical assistance with plant problems, disease diagnosis, or pest infestation, you have these two options** 

OPTION #1:
Send Photos to our Help Desk and include a description of your plant's issue including when the problem began and how it has progressed.

Please provide as much detail as possible about your plant's history such as when you bought it, how much daily light or shade exposure it receives, your garden's soil conditions, plus the plant's fertilization cycles and watering schedules. This will give us the context clues to help figure out what may be going on with your plant.

Response Time: We are usually able to respond to requests for assistance within 3-4 days.

OR

OPTION #2:
Bring us a physical sample to assess at the nursery. For the safety of our nursery plant collection, please enclose ALL cuttings or plant material in a ziplock plastic bag or other secure container. Thank you!

We are a local, independent San Leandro business serving home gardeners in these Neighborhoods & Adjacent Cities: